Live Web Teaching Room FAQ

Here are the answers to common questions about the Live Web Teaching Room. Do you have a question that is not answered here or do you want to share your feedback? Send us a message.

For questions about how to schedule and administer a Live Session, and how to start an Instant Live Session, check out the free courses and tutorials at the Sclipo University.

• What are the features of the Live Web Teaching Room and how does it work?

  The Live Teaching Room allows to hold live classes, webinars and meetings over the Internet. Features include multiple video and audio sharing, desktop sharing, presentations with integrated whiteboard, and public and private chat. It is very easy to use. We recommend you conduct a demo session, to get familiar with its features. We also publish tutorials in the Library of the Sclipo University. Check them out here.

• What are the system requirements to teach & learn in a Live Session?

  For Teaching

  • Video: Webcam or DV Camera
  • Audio: Microphone, speakers and headset
  • Operating System: Windows, Mac OS, or Linux
  • Web Browser: The most current versions of Firefox, Safari or Chrome (You may also use Explorer, but we recommend not to.)
  • Flash Player: Newest version

  For Learning

  • Operating System: Windows, Mac, or Linux
  • Web Browser: The most current versions of Firefox, Safari or Chrome (You may also use Explorer, but we recommend not to.)
  • Flash Player: Newest version
  • Video: Webcam or DV Camera are required if student wants to participate with live video
  • Audio: Headset is always required, a microphone only if student wants to participate with live audio

• Video is not working! Why?

  In the Live Web Teaching Room: You must click on the camera icon on the top left, and allow the Flash Player to access your camera.

  In this system test: If you cannot see your video (above), your camera does not work or is not detected by the Flash Player. Check the following:

  • If you are using an external camera, is it plugged in correctly? You can use a webcam, and on some computers, a DV camera.
  • Is your camera currently used by another application, for example Skype, in a different browser window? If yes, close that application.
  • Have you installed all necessary drivers?
  • Did you authorize Flash Player?
  • Is the correct camera selected? (To find out which camera you need to select, please consult the manual of your camera.)

• Audio is not working! Why?

  In the Live Web Teaching Room: You must click on the microphone icon on the top left, and allow the Flash Player to access your microphone.

  In this system test: If the microphone level is not moving (just below the video above), your microphone does not work or is not detected by the Flash Player. Check the following:

  • Does your computer have an internal microphone or are you using an external one? If external, did you connect it correctly?
  • Is your microphone currently used by another application, for example Skype, in a different browser window? If yes, close that application.
  • Did you select the correct microphone?
  • Have you installed all necessary drivers?
  • Did you authorize Flash Player?
  • If you are using Windows, did you select the correct audio source? Is the volume set correctly?



• What is the Flash Player & how can I check if I have the latest version?

  The Flash Player is a free browser plugin from Adobe that enables the Live Teaching Room to work. Adobe continuously releases improved versions of the Flash Player to enhance audio and video quality. If your Flash Player version is not up-to-date, the video and audio may not work, or its quality will suffer.

• Check if you have the latest Flash Player here.
• Download and install the newest Flash Player here. It's free, fast and easy to install!
• Still not working? Check out the Flash Player Help and Support page from Adobe.

• Where can I buy a great webcam?

  The video and audio quality of your live session depends in large part on the webcam and headset you use. We recommend these webcams with integrated microphone and headsets.

• What if I don't have a webcam or I do not want to use video in my live sessions?

  No problem. You can hold a session without video, solely through audio, chat and by sharing your documents and your desktop.

• How do I show documents in my live sessions?

  You can upload documents, for example presentations and PDFs, during the live session.